Event FAQs

The most important step is to visit our pre-event Test Stream using the computer or device you will use for the live web event, and connecting with the same network connection you will use for the live web event. We begin webcasting a pre-event test stream one week prior to the event.

If you can see video, hear the sound, and see the test slide, you will most likely be ready for the web event.

NEJM recommends a wired Ethernet connection to view our webcasts. Wireless Internet is an option; however, you may experience connectivity issues if the wireless network isn’t up to the task. Your Internet connection should have download speeds of at least 5Mbps. We recommend an Internet connection capable of at least 10Mbps. This will help to ensure a smooth and clear streaming experience.

Test your connection using the speedtest tool at: http://speedtest.net

If you can see video, hear the sound, and see the test slide, you will most likely be ready for the web event.

Desktop: Minimum browser versions of the following:

• Chrome 65
• Edge 16
• Firefox 60
• Internet Explorer 11 in Windows 8.1+ only
• Safari 10

Mobile: Minimum browser versions of the following for Android 4.4+ and iOS 11+:

• Chrome 63
• Safari 10

Verify that you are using the same email address you used to register for the event. If you just registered, wait 1-2 minutes to allow us to process your registration, then try again. If you are still unable to log in, please contact us.

Audio and video stuttering, skipping, stopping and starting, or buffering happens for a few reasons. If you are experiencing these issues, first try refreshing your browser. You can do this a few different ways, depending on your browser and computer or device:

1. Clicking the circle-shaped (reload) arrows in or next to the web address bar
2. Right-clicking over the webcast the page and choosing "Reload" or "Refresh"
3. Using the keyboard - Ctrl-R (PC) or Command-R (Mac)

If refreshing your browser does not work, you may be experiencing one of the following issues:

Slow Internet Connection: You may not have a fast enough Internet connection to reliably view the web event video stream. Your Internet connection should have download speeds of at least 5Mbps. Ideally we recommend an Internet connection capable of at least 10Mbps.

Network Traffic: Internet traffic within your local network will slow down the delivery of the video stream making it difficult for you to connect and may cause buffering or stopping and starting. If you have repeated issues connecting, please notify your in-house IT department; if you are at your home, contact your Internet service provider. They are often able to provide quick fixes for your issue.

Slow Computer or Tablet: If your computer or tablet is old, it might be too slow to play the webcast stream. Or, if you have other programs open, they may be using so much processor time and/or RAM that the player is unable to work properly. Try closing other programs, refreshing your page (see above), and viewing the webcast again.

Local Congestion: Local bandwidth (on your computer or local network) is shared between all open applications. other computers, connected devices, mobile phones and the player. Closing applications and disconnecting other internet or network connected devices may reduce buffering.

No Sound: Visit YouTube.com or another video site and make sure that you can hear those videos play sound. If you hear sound on YouTube, make sure your NEJM players volume control isn’t muted. If you don’t hear any sound, check the player volume, your system volume, and speaker volume, and ensure that they are all turned on and turned up.

Corporate Firewalls / Bandwidth: IF you cannot stream the web event note that although most corporate networks have firewalls do allow live webcasting, many high-security buildings such as hospitals, research institutions and government offices have filters or blocking mechanisms that block some video streaming. If this is the case, the only way you can watch the webcast is to ask your IT department to adjust their firewall and bandwidth so that it allows the webcast. An option is to connect using a different network such as you mobile phone DATA connection that does not rely on that corporate network.

If your webcast does not start playing even after trying the above fixes, the stream may have gone down due to technical issues at the location or out on the internet between the location of the event and your computer. If this is the case, everyone else watching the stream will be having the same issues as you. Send a message to tech support using the “Support" link at the top of the player page. If you do not receive a response within a few minutes, it is likely that the stream is down for everyone and that we are working on getting it back up.

Yes. The web events are offered as an on-demand archive that is made accessible to all registrants within 24 hours of the conclusion of the event. Just visit this same website and your login credentials will allow you to view the archived web event.

You can view the webcast from a mobile device, such as a cell phone, iPad, or tablet. We recommend that you be somewhere where there is fast, reliable WiFi or a strong data connection in order to avoid any interruptions. There are many versions of mobile operating systems on the market today. We strive to make video playable on all devices, however while we try to create a universally playable stream, some older devices may not be compatible.

Also, mobile bandwidth can fluctuate extensively from location to location. Because this is a live streaming protocol, a consistent sustained data rate is required for the stream to play properly. Unlike video on YouTube and other services, that will progressively download the video, live video is constant, and if bandwidth fluctuates below a minimum data rate, even for a couple of seconds, the stream could be interrupted.